Reference

How collatogel Handles Your Personal Data

This page tells you exactly what data we collect when you open an account, fund it via DANA, OVO, or GoPay, and use our lobby — and what we do with it.

Account data kept secureDANA, OVO, GoPay payment data protectedNo data sold to third partiesYou can request your data anytimeAvailable where local law permits

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What We Collect and Why It Matters

collatogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on collatogel, we collect the details you provide during registration — your name, contact information, and the e-wallet details you use to deposit or withdraw, whether that's DANA, OVO, or GoPay. We also collect session data: device type, browser, and activity

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logs. This helps us verify your account, process wallet transactions correctly, and detect any unusual activity that could affect your funds. We do not sell, lease, or trade your personal data to unrelated third parties. Where we share data — for example, with payment processors to
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complete a GoPay or OVO transfer — it goes only as far as needed to complete that transaction. Players in Bekasi or anywhere else in Indonesia accessing our lobby on mobile will have their session data handled under the same rules. Data retention follows the period
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required to maintain accurate transaction records and comply with applicable regulations in the regions where our service is available. If you close your account, we retain only what we are legally required to hold. Your data rights apply where local law permits, and we aim to
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respond to any data request within a reasonable window. Contact our support team to start that process.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Every piece of data you share with us — from your registration details to your GoPay or DANA deposit history — is handled with the same care we apply to your account security. Here is what that looks like in practice across four key areas.

Encryption on Every Transaction All data passed between your device and our platform is encrypted in transit. This applies equally to login sessions, DANA deposits, OVO withdrawals, and any account changes you make.

Cookie Use and Your Choices We use cookies to keep your session active and remember your preferences. You can adjust cookie settings through your browser at any time; some features may work differently if you do.

Retention and Deletion We hold your account data for as long as your account is active or as required by applicable rules. Once you close your account, we delete non-essential data and retain only what regulations require.

Requesting Access or Changes You can ask us to confirm what data we hold, correct inaccurate details, or request deletion. Reach out via live chat or email with your account name and linked wallet for verification.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Common Questions About Your Privacy on collatogel

If you have a specific question about how we handle your data, the answers below cover the situations we hear about most. For anything not listed here, our support team can help via live chat or email.

We collect your registration details, contact information, and the e-wallet credentials — DANA, OVO, or GoPay — you use to transact. Device and session logs are also recorded to keep your account secure.

We share data only where it is needed — for example, passing your OVO or GoPay details to the payment processor to complete a transaction. We do not sell your data to unrelated third parties.

Non-essential data is deleted when you close your account. We retain transaction records only for the period required by applicable regulations in eligible regions where our service operates.

Yes. Contact our support team via live chat or email, provide your account name and the linked wallet — DANA, OVO, or GoPay — and we will verify your identity before processing the request.

We use cookies to maintain your login session and save preferences. You can adjust or block cookies in your browser settings at any time, though some account features may behave differently as a result.

Payment data is encrypted in transit and stored only long enough to complete the transaction and maintain accurate records. Access is restricted and your wallet details are never passed to unrelated parties.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How collatogel Handles Your Personal Data

How We Protect and Manage What You Share

How to Contact Us About Your Data

Common Questions About Your Privacy on collatogel

01 What personal data does collatogel collect when I open an account?

02 Does collatogel share my data with anyone outside the platform?

03 How long does collatogel keep my account data after I close my account?

04 Can I ask to see or correct the data collatogel holds about me?

05 How does collatogel handle cookies and can I turn them off?

06 Is my payment data — DANA, OVO, GoPay — stored securely?

Privacy Policy

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